Majestic Puzzles


← Back to Policies

Personalization Policy

Last updated: July 4, 2026

This Personalization Policy explains how personalised products are created and how customer inputs are used at Majestic Puzzles, operated by Tapija d.o.o.

1. GENERAL PRINCIPLE

All products are personalised and created individually for each customer.

Personalisation is based on:

  • customer-selected theme
  • uploaded photographs
  • AI-generated transformation of images
  • final preview approved by the Customer

Each product is unique and cannot be reproduced identically.

2. AI GENERATION PROCESS

Uploaded photographs are processed using artificial intelligence systems to generate a stylised artistic interpretation.

The AI process may:

  • enhance or reinterpret facial features
  • adjust lighting, colours, and composition
  • modify background elements
  • apply artistic styling consistent with the selected theme

The Customer acknowledges that the result is an artistic interpretation, not a photographic reproduction.

3. CUSTOMER PREVIEW AND APPROVAL

Before purchase, the Customer is shown a final preview of the personalised design.

By completing the purchase, the Customer confirms that:

  • they have reviewed the generated artwork
  • they accept the design as final
  • they approve it for production

Once approved and payment is completed, the design is locked and cannot be modified.

4. MODIFICATIONS

Changes to the design are only possible before payment is completed.

After payment:

  • no edits
  • no replacements of images
  • no redesign requests

Production begins immediately after confirmation.

5. ACCEPTABLE INPUT QUALITY

The quality of the final product depends on the quality of uploaded photographs.

Customers are responsible for providing:

  • clear images
  • sufficient lighting
  • appropriate resolution
  • complete subject visibility

Poor-quality inputs may result in lower-quality output, which is not considered a defect.

6. IMAGE CONSISTENCY NOTICE

Due to the nature of AI generation and printing processes:

  • minor variations may occur between preview and final print
  • colours may differ slightly depending on screen calibration and printing materials
  • artistic details may vary subtly

These variations are inherent to the production process.

7. PROHIBITED PERSONALISATION INPUTS

Customers must not upload or request generation of:

  • copyrighted characters or branded intellectual property
  • images of illegal content
  • sexually explicit material
  • violent or abusive content
  • content involving minors in inappropriate contexts
  • content that infringes third-party rights

We reserve the right to reject or cancel any order that violates these rules.

8. IMAGE USAGE RESTRICTIONS

Uploaded images are used solely for:

  • generating personalised artwork
  • fulfilling the customer’s order

We do not:

  • sell customer images
  • publish customer images
  • use customer images for marketing
  • use customer images for AI training

unless explicit consent is given.

9. DATA RETENTION

Uploaded images are stored only for the duration necessary to complete production.

All customer images are permanently deleted within 4 business days after order completion, unless retention is required for:

  • dispute resolution
  • legal compliance
  • fraud prevention

10. INTELLECTUAL PROPERTY

Customers retain ownership of their uploaded photographs.

However:

  • the generated artwork and final design remain the intellectual property of Tapija d.o.o.
  • customers receive no rights to reproduce or resell the generated artwork
  • purchase grants ownership of the physical product only

11. RIGHT TO REFUSE PERSONALISATION

We reserve the right to refuse or cancel any personalisation request where:

  • input images are unsuitable
  • content violates policy
  • technical limitations prevent generation
  • legal or ethical concerns arise

12. CONTACT

For questions regarding personalisation:

Email: info@tapija.com

Website: www.majestic-puzzles.com

Company: Tapija d.o.o.