Majestic Puzzles


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Refund & Returns Policy

Last updated: July 4, 2026

This Refund & Returns Policy applies to all purchases made through Majestic Puzzles, operated by Tapija d.o.o.

1. OVERVIEW

All products sold through Majestic Puzzles are made-to-order personalised items.

Each product is individually created based on:

  • customer-uploaded photographs
  • selected themes
  • AI-generated artwork
  • customer-approved preview

Because of this, standard return rights do not apply in most cases.

2. NO RETURNS FOR PERSONALISED PRODUCTS

We do not accept returns or offer refunds for change of mind, including:

  • dissatisfaction with the final artistic style
  • subjective preferences regarding appearance
  • expectation differences between preview and final product
  • ordering errors made by the Customer after approval
  • customer providing incorrect or low-quality images

Once an order is confirmed and production has started, it cannot be cancelled or refunded.

3. LEGAL EXCEPTION – DEFECTIVE OR INCORRECT ITEMS

You are entitled to a replacement or refund only if:

  • the product arrives damaged
  • there is a manufacturing or printing defect
  • the wrong product has been delivered

In such cases, you must contact us within a reasonable time after delivery and provide:

  • order number
  • description of the issue
  • clear photographic evidence

We will assess the issue and, where applicable, offer:

  • a replacement product, or
  • a full or partial refund

4. AI ARTWORK DISCLAIMER

All products include AI-generated artwork based on uploaded photographs.

Customers acknowledge that:

  • AI-generated images are artistic interpretations
  • minor variations in facial features, colours, lighting, composition, and details are expected
  • such variations do not constitute defects

Refunds will not be issued for differences arising from AI interpretation.

5. PREVIEW APPROVAL

Before placing an order, customers are shown a final preview of the artwork.

By completing the purchase, the Customer confirms:

  • they have reviewed the design
  • they approve the final artwork
  • they accept the product as shown

After approval and payment, the design is locked for production.

6. DAMAGED GOODS

If your order arrives damaged:

  • contact us within 7 days of delivery
  • provide clear photos of the packaging and product

Depending on the situation, we will:

  • resend the item at no cost, or
  • issue a refund

We may request that the damaged item be returned or destroyed, depending on the case.

7. LOST OR DELAYED SHIPMENTS

If a shipment is significantly delayed or appears lost:

  • we will first contact the courier for investigation
  • replacement or refund decisions will be made after confirmation of loss

We are not responsible for delays caused by carriers, customs, or external logistics disruptions.

8. WRONG ADDRESS

Customers are responsible for providing correct delivery information.

We are not responsible for:

  • orders delivered to incorrect addresses provided by the Customer
  • delays caused by incomplete or inaccurate information

If an order is returned due to an incorrect address, reshipping costs may apply.

9. CANCELLATION POLICY

Orders can only be cancelled if production has not started.

Once:

  • artwork generation has been completed and approved, or
  • production has begun

the order can no longer be cancelled.

10. THIRD-PARTY FULFILMENT

All products are produced and shipped through third-party manufacturing partners.

This does not affect your statutory rights.

We remain responsible for order handling and customer support.

11. CONTACT

For refund or return enquiries:

Email: info@tapija.com

Website: www.majestic-puzzles.com

Company: Tapija d.o.o.