Majestic Puzzles


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Shipping Policy

Last updated: July 4, 2026

This Shipping Policy applies to all orders placed with Majestic Puzzles, operated by Tapija d.o.o.

1. SHIPPING DESTINATION

We currently ship only to the United Kingdom (UK).

Orders placed with delivery addresses outside the UK will not be accepted.

2. PRODUCTION TIME

All products are made-to-order and require production before shipping.

Estimated production time:

  • 2–4 business days

Production begins only after:

  • payment is confirmed
  • the final design has been approved by the Customer

Production times are estimates and may vary during peak periods.

3. DELIVERY TIME

After production is completed, orders are shipped via courier services.

Estimated delivery time:

  • 7–10 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

  • courier performance
  • destination within the UK
  • customs or import processing (if applicable)
  • seasonal demand

4. SHIPPING METHOD

We use third-party courier and logistics providers to deliver orders.

The specific carrier may vary depending on availability and routing.

We reserve the right to change carriers without prior notice.

5. SHIPPING COSTS

Shipping costs (if applicable) are clearly displayed at checkout.

Any applicable shipping fees are non-refundable once the order has been dispatched.

6. ORDER TRACKING

Where available, customers will receive a tracking number once the order has been dispatched.

Tracking information may take up to 48 hours to become active.

We are not responsible for delays in tracking updates provided by courier systems.

7. DELIVERY RESPONSIBILITY

Once the order has been handed over to the courier, the risk of loss or delay passes to the carrier.

We are not liable for:

  • delivery delays
  • missed delivery attempts
  • parcels left in safe locations
  • courier handling errors

Customers are responsible for ensuring that the delivery address is complete and accurate.

8. FAILED DELIVERIES

If a delivery attempt fails due to:

  • incorrect address
  • recipient not available
  • refusal to accept delivery

the parcel may be:

  • returned to sender, or
  • held by the courier for re-delivery

Additional shipping costs may apply for reshipment.

9. LOST OR DELAYED PARCELS

If a parcel is delayed or appears lost:

  • we will initiate an investigation with the courier
  • resolution depends on the courier’s confirmation process

We will provide replacement or refund only once the parcel is officially confirmed lost.

10. CUSTOMS AND IMPORTS

Orders shipped to the United Kingdom may be subject to import regulations depending on the courier and fulfilment route.

Any customs delays are outside our control.

If any import duties or taxes apply, they are the responsibility of the Customer unless otherwise stated at checkout.

11. INCORRECT ADDRESS

Customers are fully responsible for providing accurate shipping information.

We are not responsible for:

  • orders delivered to incorrect addresses
  • delays caused by incomplete address information
  • loss of parcels due to incorrect details

If an order is returned due to incorrect address, reshipping costs will apply.

12. DAMAGED PACKAGES

If your order arrives damaged:

  • retain all packaging
  • take clear photos of the parcel and product
  • contact us within 7 days of delivery

We will assess the issue and arrange a replacement or refund where applicable.

13. CONTACT

For shipping-related enquiries:

Email: info@tapija.com

Website: www.majestic-puzzles.com

Company: Tapija d.o.o.